As a Customer Service Representative, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. This position is fully remote and youll be working from home virtually. This role will require you to work a flexible reduced hour schedule that may start and end outside of normal business hours. This position is 30-39 hours per week but may require additional or fewer hours due to business requirements. The Salary for this role is $25.00/hour.
BASIC QUALIFICATIONS
- High school diploma or equivalent
- 6+ months of professional experience working with computer and web based tools
- Hardwired broadband internet connection either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed
- Ability to change your schedule frequently (every 3 weeks), with a two-week advance notice.
- Ability to work in a home environment that is private and free of distractions (i.e. barking dogs, television noise, music, children, etc.) and be able to devote full attention to the customer during work hours
Benefits:
- Health Insurance
- 401K
- Vacation & PTO
An Amazon Amazon Customer Care Representative is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Amazon Customer Care Representative Job Responsibilities:
- Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
- Manage both inbound and outbound calls
- Proactively identify solutions to questions you anticipate our customers having in each interaction
- Take a hands-on approach to resolving every issue, owning it from start to finish or parting with pharmacist and pharmacy staff if clinical advisement is necessary
- Provide best-in-class service experience for our customers while working in a fast-paced environment
- Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
- Provide our customers with technical support when navigating pharmacy.amazon.com
- Serve customers in a timely manner to ensure we are maximizing our relationship with them
- Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
About Customer Service
Amazons mission is to be Earths most customer-centric company, and our award-winning Customer Service team is a key part of that mission. The Customer Service team has a very clear purpose to prevent, solve problems and delight our customers. Our team supports customers in 16 languages from more than 130 locations around the globe.
Everyone who works for Customer Service is focused on preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers.
The Customer Service technology and product teams build world-class customer relationship management systems and innovative self-service solutions that are used by millions of customers every day on Amazons websites, shopping apps, and through Amazons family of devices such as Kindle and Amazon Echo.
The Customer Service team is constantly innovating to raise the bar on customer experience. We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class customer service.
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